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Response from the owner
4 mois plus tôt
Thank you for taking the time to share your feedback. We are absolutely delighted to hear that you found the restaurant superb, with a beautiful atmosphere and a magnificent setting directly on the river. We're also glad you enjoyed our menu and the delicious traditional dishes.However, we are truly sorry that the service you received from your server was disappointing. It is unacceptable that their lack of helpfulness and poor mood detracted from your experience and ruined your evening. Our staff are trained to be welcoming, attentive, and helpful at all times, and we sincerely apologize that this was not your experience.Please be assured that we will address this immediately with our service team to ensure all our staff uphold the high standards of hospitality we are known for.We would appreciate the opportunity to discuss this further with you directly, Please contact us at your earliest convenience at [email protected] hope that despite this setback, you will consider visiting us again so we can provide you with the five-star service that matches our beautiful atmosphere and food.
