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Response from the owner
9 jours plus tôt
Hi Jack, Thank you for sharing your candid review of your dining experience at our …Hi Jack, Thank you for sharing your candid review of your dining experience at our restaurant. We're delighted to hear that our cuisine, particularly our Satay Beef dish, has consistently met your expectations. We appreciate your feedback regarding our service and acknowledge the inconsistencies you've encountered. Providing an exceptional dining experience is our top priority. Our team strives to balance efficiency with quality, ensuring that each dish meets our high standards. Regarding wait times, we understand that some dishes, like stir-fries, require more preparation time. Our kitchen team expertly manages orders to minimize delays. However, we regret any inconvenience this may have caused and appreciate your patience. To better address customer concerns, we have requested that Google enhance their review system to include visit dates and times. This would enable us to respond more effectively without requesting additional information from our valued customers. To enhance your future dining experiences, we suggest calling ahead to allow us to prepare your meal in advance. While we're not a fast-food establishment, we're committed to delivering our cuisine promptly without compromising quality. Thank you for your loyalty and recommendations. We look forward to serving you better on your next visit. Kind regards, Saigon Maxim Management More