La Vecchia Latteria

Alessia, let's remember this story, which happened more than a month ago. We have personally expressed our regret for what happened and, obviously, …Alessia, let's remember this story, which happened more than a month ago. We have personally expressed our regret for what happened and, obviously, refunded the lunch to you and your companion, but we would like to firmly reiterate here too that the dish you ordered did NOT have eggs among the ingredients. We have no interest in writing that a dish is vegan if it isn't, given that ours is a vegetarian restaurant. Vegetarian, in fact, with a vegan offer (which does not necessarily exclude allergy implications). We proudly boast the definition of "MILK" and offer a large section of omelettes and omelettes, called "EGGS" on the menu. To a person like you, (severely) allergic from birth to "MILK" and "EGGS", who had come to us for lunch and made us aware of his condition, we would have pointed out the obvious, that is, the possibility that even dishes that do not include milk and/or eggs among the ingredients could have been unintentionally and occasionally contaminated by traces of allergens (such as milk and/or eggs, specifically) present in the kitchen. Not only did you not tell us about your serious allergies, but you didn't even ask to read the allergen register which, as we specify on the menu (by law), is freely available for consultation. There you would have read about the possible presence of traces of allergens from contamination (including milk and eggs) in our preparations. Furthermore, contrary to what you say, we remember that when you returned to report the incident to us you did NOT have any report with you. So much so that, when you offered to come back the following day to bring it to us, we told you that it wouldn't be necessary because we would have no reason not to believe you. We have therefore listed for you in detail and in total transparency all the ingredients of the dish you ordered, highlighting the allergens present (peanuts, in fact). And, if you had asked us, we would not have been able to let you access the kitchen (which is still visible) because it is not permitted by HACCP regulations. We consider your accusations to be defamatory and the use of some words you used in this review to be extremely serious. We work seriously, in total transparency, in compliance with the rules and ethics of our profession. You did not tell us about your food allergies and you did not use any precautions or tools available to avoid what happened, starting from venturing into a dairy for lunch knowing that you were seriously allergic to milk.More