Le Refuge Montauban

Dear Madam, As you say, you actually tried 3 times, and not 5 we have traceability on the software, to book online. Except that no one knows why since everyone gets there …Dear Madam, As you say, you actually tried 3 times, and not 5 we have traceability on the software, to book online. Except that no one knows why since everyone gets there because it couldn't be simpler... then when you called the restaurant you were clearly told that you had to book on the site because there were almost no left no more space and it is the site which manages the tables and which distributes them between them. That's what the person on the other end of the line was explaining to you when you suddenly said, "too bad" and hung up on them. Bad luck for you, the switchboard records conversations and keeps them for 30 days, and on the recording we hear not only that no one had been unpleasant to you but above all that it was YOU who hung up on us. We are sorry that you were unable to book and we still don't know the real reasons (99.99% of people get there without problem), but we can't do anything if in addition, when you call us, you hang up on him. For almost 25 years we have been serving our customers with the same seriousness whether they book or not, because I remind you that reservation was not obligatory. Of the 12,000 customers who eat with us each year, 8,500 book without any problem on our site www.lerefuge82.fr. Following this failed reservation you decide in the future to ban the restaurant, we regret it but it is your choice and not ours. As you can read here and elsewhere, those who come to us enjoy our products and are very satisfied whether they book or not. It is therefore very unfortunate for you that you will no longer be able to do the same in the future. Sincerely More

Merci à vous. Vos compliments nous font très plaisir. À bientôt