K
Response from the owner
un mois plus tôt
Thank you for taking the time to share your experience. We appreciate your feedback and are happy to hear that you enjoyed the grilled octopus, the fresh fish, and our deconstructed cannoli. However, we are sorry that some aspects of your visit did not meet your expectations. We would like to address each point and provide more clarity about our choices: Fresh fish and pricing: The pezzogna you selected was a high-quality, fresh fish that was shown to you at the time of selection, along with its price and weight. The cost was calculated based on the actual weight of 485 grams, corresponding to €38.80, with a price of €80 per kilo. This transparency was agreed upon before preparation. We understand that fresh fish may seem more expensive compared to other options, but this reflects the quality and the artisanal effort required to ensure freshness. Additionally, it was explained at the time of ordering that the fish is served without side dishes, allowing guests the freedom to choose their preferred accompaniments. We apologize if this detail was not clearly understood. Salad: The salad accompanying the fish dishes serves a purely decorative purpose and is intended to support the lemon or enhance the presentation of the plate. We understand your feedback and will consider ways to better communicate this detail to our guests to avoid misunderstandings. Service: We sincerely apologize if the service felt slow or inattentive. The bread, served a few minutes before the arrival of the main courses, is always accompanied by extra virgin olive oil provided on the table. However, we recognize that the initial absence of a dedicated plate for the bread may have caused inconvenience, and we are sorry if this was not handled to the best of our ability. Regarding the fork, a replacement was provided before the courses arrived, but we regret if it was not delivered as promptly as expected. Enhancing our staff training for greater responsiveness is a priority for us. Thank you again for highlighting these points. Every piece of feedback helps us improve. We hope to welcome you again in the future to offer you an experience more in line with your expectations.
