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Response from the owner
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Dear Paola, We are very sorry to read that your experience at Izumi was not up to your …Dear Paola, We are very sorry to read that your experience at Izumi was not up to your expectations and want to extend our sincere apologies for this. What you describe does not reflect the care and level of service that we strive to offer our guests. We appreciate your feedback which will be shared internally to ensure this is corrected, as providing a memorable experience is our top priority. We sincerely hope we will have another opportunity to welcome you back to the restaurant soon and will make sure you have a most enjoyable time with us. Best regards, Dimitri Martin F&B Director More
