Dass Reykjavik

Dear M. Mares Thank you for taking the time to share your detailed feedback about your visit to Dass. I’m glad to hear you enjoyed the ambiance and friendly table service, as well as the lobster soup from our year-end buffet. However, I’m truly sorry to learn that other aspects of your experience fell short of your expectations. Your comments regarding the buffet service are concerning, and I sincerely apologize for the discomfort you felt when trying to get the staff’s attention. This is not the level of service we strive to provide, and I will be addressing this with our team to ensure that all guests feel valued and attended to throughout their dining experience. I also appreciate your honest feedback about the buffet selection and the price-to-quality ratio. While we aim to offer a variety of high-quality dishes, I regret that the selection and overall value did not meet your expectations. We will take this into account as we review and refine our offerings to ensure they provide better value and meet the high standards we aim for. I completely understand your disappointment, and I’m very sorry we didn’t deliver the experience you were hoping for. If there’s anything we can do to make it up to you or if you’d like to share more details, please feel free to contact me directly. Your feedback is invaluable in helping us improve. Thank you once again for sharing your thoughts, and I hope we might have the opportunity to welcome you back in the future and provide you with a much better experience. Warm regards, Dass Staff