Chicko Chicken Surrey Guildford

Name: Chicko Chicken Surrey Guildford
Address: 10330 152 St Unit 85, Surrey, Colombie-Britannique, Canada
Telephone: +16044988022
Price range: $$
Rating: 3.6

Peut être fermé définitivement

145 notes

N°712 de 1706 restaurants à Surrey

Coréen, Fast Food

Horaires prévus : 11:30 - 20:45

Peut être fermé définitivement

€€€€ Fourchette de prix par personne CAD 14 - CAD 34

Chicko Chicken Surrey Guildford sur la carte

10330 152 St Unit 85

Surrey, Colombie-Britannique, Canada

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Chicko Chicken Surrey Guildford offre des plats à base de viande

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La cuisine coréenne est bien préparée à ce fast food. Faites l'expérience de goûter un poulet frit délicieux. A Chicko Chicken Surrey Guildford, vous pouvez commander des plats à emporter. Si vous voulez profiter d'un service luxueux, vous devriez aller à ce lieu. Payez un prix juste pour manger dans cet endroit. Mais les visiteurs ont classé ce fast food en dessous de la moyenne sur Google.

Avis d'utilisateurs sur les plats et les services

padak padak

pickled radish

cheese Snow

FALSE ADVERTISING

the Shake Shake Fries

the Best Korean fried

coat

isn’t

you gonna

juicy inside

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Service Temporairement Indisponible Merci de réessayer plus tard.

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Maria M 5 mois plus tôt sur Google

Restaurant was closed April 24 due to some hvac reason. They didnt turn off the app ordering system for this location. I placed the order and the payment went through. I drove 15 mins to this restaurant and to my surprise, it was closed. I submitted a complain online two times, nobody reached out to me. I called the store 4 days after because I havent gotten my money back. I talked to a staff because no supervisor or manager on duty. No applogies whatsoever, she just told me my money wil be returned that same day and it wasnt her fault. I was asking for manager's phone number but I was told she is going to get fired if she give it to me. Very disgusted with the customer service. I submitted another complain saying, that email is my third one and nobody even tried to contact me. Finally, a person named Jun (didnt even say if he is the manager or owner) replied to me saying the restaurant was closed and my order will be canceled shortly and my money will be refunded. No apologies for the inconvenience. Nothing at all. Considering that was 4 days after my account was credited for the purchase. And its been almost a week today and still, no refund has been issued. I sent another complain, but to no surprise, it was ignored, ofcourse. The owner of this branch don't even care about customer service at all. Wasn't even bothered by the wasted time, gas and effort by the customers who didnt even know his restaurant was closed. These people needs to learn what customer service is all about. Food: 1 Service: 1 Atmosphere: 1

Response from the owner 5 mois plus tôt

Dear Maria, We completely understand your frustration and disappointment as your recent experience fell much below our standards, for this I offer my sincerest apologies. The Chicko App is controlled by HQ. We have been follow up closely with Jun who is one of the Chicko brand owners. He told us the HQ will handle the issue. We want to assure you that I immensely value your feedback and I will be following up with the store and our staffs to ensure that this does not happen again. Your recent experience will also be an important re-training opportunity for our staff to continually improve.

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Kharl A Ramos 5 mois plus tôt sur Google

We called em toorder and lady said 20-25 mins . We have been waiting for almost 40 mins and food isn’t ready yet. Only two people working and customers getting upset with late orders. Owner should place more workers to help them with heavy workload of orders. This issue has been keep happening and someone should take action! Poor management/ownership. Service: Take out Meal type: Dinner Price per person: CA$30–40 Food: 2 Service: 1 Atmosphere: 3 Recommended dishes: Cheese Snow Chicken

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Chorok 5 mois plus tôt sur Google

Went to this location for the first time a couple months ago and they had excellent service. The east asian girl working at the till was super kind and even offered these paper plates for us to use. Went today for the second time and the service was completely different from last time. On the app, it said that our order would be ready at around 12:50-12:55 but we arrived early at 12:30 but we were ok with waiting. When we entered, the girl at the front was a hijabi. I told her my name for the order and she asked for my phone number. I told her my info and was going to go sit down as I knew we were going to have to wait at least 20 minutes. In an annoyed tone, she said “your order is not ready.” Yes I know that. I can read. We went and sat down to wait and she called us when it was done around 12:50. She only put the chicken in the bag. No chopsticks, no fork, not even any napkins. We asked for forks. She said they don’t have any forks. The last time we went, they gave us forks and we could SEE that they had them in the back yet she lied that they didn’t have any. So we had to ask for chopsticks instead which would’ve been fine if they actually did not have any forks. The other locations offer forks and we could see that this location had them as well yet she lied to our faces when we could clearly see that they had them. We were originally going to eat our chicken in the store but decided to leave at go to the mall to eat as it was uncomfortable in the store. Also, they don’t coat the entire chicken with the sauce. Could see multiple spots that weren’t covered in the yangyeom. Other locations don’t have this issue as well. Won’t be coming back to this location. Service: Take out Meal type: Lunch Price per person: CA$20–30 Service: 1 Atmosphere: 1

Response from the owner 5 mois plus tôt

Dear Chorok: We want to thank you for bringing this to our management team attention. We deeply value the experience of our customers. We completely understand your frustration and disappointment as your recent experience fell much below our standards, for this I offer my sincerest apologies. We want to assure you that I immensely value your feedback and I will be following up with the store and our staffs to ensure that this does not happen again. Your recent experience will also be an important re-training opportunity for our staff to continually improve their customer service level going forward. Thank you once again for writing us your feedback and bringing this to our attention. Your truly, Chicko Chicken Surrey

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