Brezelkönig Zürich HB, Unterführung Sihlquai

Dear Ms. Imangaliyeva, Thank you for your review of October 7th, 2024. Unfortunately, we have to inform you that there seems to be a misunderstanding. The pretzel bag on your picture is certainly not from Brezelkönig. Additionally, Brezelkönig does not collaborate with "Rapido Street Food Delivery." It is possible that you received your pretzels from another vendor at the main station. Best regards Your Brezelkönig

Dear Alok Lodha Thank you very much for your feedback. We are very sorry that you were served bad coffee during your visit to our “Sihlquai”. Such feedback certainly does not meet our expectations. We would like to sincerely apologize to you for this. Obviously, in your case, the specified guidelines for the preparation of your coffee were not followed. For this reason, we have forwarded your report to the responsible sales manager. He will take the necessary measures to ensure that you are spared such an experience in the future. We hope that you will give us another chance to convince you of our Kind regards Your Brezelkönig

Dear Amir Thank you very much for your feedback. We are very sorry that you obviously had an unpleasant experience with our quality. Such feedback is certainly not in line with our expectations. We would like to sincerely apologize to you for this. However, we need more details from you so that we can investigate your case. What kind of product did you receive exactly? When did you visit us? Please contact us again at [email protected]. Kind regards Brezelkönig