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Response from the owner
5 mois plus tôt
Mr Raphi, We take your comments into account and we are sorry that we were not able to satisfy you. …Mr Raphi, We take your comments into account and we are sorry that we were not able to satisfy you. As for the steaks, we take them from the breeder Charles Veriest in Chateau Thierry and we rarely have negative feedback since we are not in the meat business and surely yours was not up to our qualitative requirements producers that we select. The fries are potatoes from the Grojean farm and we could have changed them for you, we actually blanched 25kg this morning for this lunchtime service and perhaps a basket was immersed in oil that was not hot enough because we blanch the fries for 4 minutes 30 seconds at 160c and if the fryer was not raised to temperature correctly, the cooking would have failed. Don't hesitate to tell us, we would have made you another portion because that can be the risk when we only make fresh and homemade products. We are not immune to a portion that is not up to what we want to serve. As for the intern that Florian has (arguing...), we have just made a point with him because he does not have to raise his voice. Especially since Lionse is a very nice intern and he wants to do well. Florian can be a good element but sorely lacks patience even though he doesn't remember his beginnings because he has been working for us for 11 years and it wasn't easy at the beginning either. We hope that you will not stay on a bad note because most of the time we only get good feedback and it saddens us not to be 100% satisfied. Beautiful day We More
