Alchemist

Dear Valentin Thank you very much for your feedback! We're very happy you liked your stay at our restaurant and hope we can welcome another time again! Best regards and a great weekend! Naemi Bifarella Team Alchemist

Dear Lulue, Dear Almedina Thank you for your feedback for your stay last saturday. Opinions and feedbacks from our guest are really important to us to improve our service. Thank you also for your compliments for our concept also for our kitchen, we appreciate it. I'd like to rectify your comment and explain you again as I did last saturday regarding the bill for our future guests and for other guests with a reservation: Since you had a group reservation, you had previous e-mail contact with us for better organisation and for better communication regarding your reservation, extra wishes, menu etc. We always inform groups, that we have to know the exact numbers of guests since we have to charge the menus anyways in case of cancellation without any messag e or call. Of yourse we are aware that last minute cancellation happens since you never know what happens in life- that's why (as also in the mail informed) you have the possibility to just call us and inform us for the change of your reservation- also on the same day. Try to see our view: We kept your table free (a table for 3) and send away more than 3 groups of guests who wanted to have dinner at the restaurant. Since we don't have many tables a lost table means more than just lost money for us- is disappointed guests, it's food we're wasting, it's employees we plan differently- all sumed up for everyday this could happen or happens can have an impact of the existence of a restaurant- mostly in this days after corona were every restaurant is fighting. You also told me that you were aware of the fact that I informed you of our policy for group reservations. Also that you knew you just had to call to change the reservation. But you decided to write an feedback online to make our situation a bit harder. We accept your review but we had to explain ours too. We wish you a great week! Best regards Naemi Bifarella Team Alchemist