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Response from the owner
4 mois plus tôt
Hello ChristianH92, thank you for sharing this with us. We can understand your irritation, we also imagine a positive customer experience differently. We apologize if your order was not delivered on time as originally intended. We are also …Hello ChristianH92, thank you for sharing this with us. We can understand your irritation, we also imagine a positive customer experience differently. We apologize if your order was not delivered on time as originally intended. We are also sorry if your food was incorrectly prepared, incomplete and no longer arrived at the correct temperature. In such a case, it is best to inform us directly by telephone so that we can immediately send you a free, freshly prepared replacement delivery or can discuss a solution that is satisfactory for you together with you. With your immediate feedback, you also give us the opportunity to use quality control to directly check our processes and optimize them accordingly. Alternatively, please write us an email with reference to your Google rating to [email protected] so that we can look at your issue again with you. Thank you for your support and we apologize again for the inconvenience at this point.More