burgerme

Hi Norman, thanks for sharing this with us. We can understand your frustration and apologize if the delivery of your order did not work out as originally planned. At this point we unfortunately cannot understand what caused this. We would …Hi Norman, thanks for sharing this with us. We can understand your frustration and apologize if the delivery of your order did not work out as originally planned. At this point we unfortunately cannot understand what caused this. We would like to look at your concerns again with you. Please send us an email with reference to your Google rating to [email protected]. Thank you for your support and we apologize again for the inconvenience at this point.More

Hello FBoI, thank you for your orders from us, the detailed feedback and the 3-star rating. First of all, we are very pleased that you have always been satisfied with us and that you enjoyed our food. We apologize if your recent orders did …Hello FBoI, thank you for your orders from us, the detailed feedback and the 3-star rating. First of all, we are very pleased that you have always been satisfied with us and that you enjoyed our food. We apologize if your recent orders did not meet the quality standard that you are otherwise used to from us. At this point we unfortunately cannot understand what the exact cause is. We would like to look at your concerns again with you. Please send us an email with reference to your Google rating to [email protected]. Thank you for your support and we apologize again for the inconvenience at this point.More

Hello Bernd, thank you for sharing this with us. We can understand your disappointment, we also imagine a positive customer experience differently. We apologize if the delivery of your order did not work out as originally planned. It is …Hello Bernd, thank you for sharing this with us. We can understand your disappointment, we also imagine a positive customer experience differently. We apologize if the delivery of your order did not work out as originally planned. It is correct that you informed us about this immediately by telephone so that we can get to the bottom of the matter with your help. We are sorry if you had a negative experience with Markus from our hotline. We will take your experience as an opportunity and will, on the one hand, check the matter again technically with regard to the delivery times shown and, on the other hand, train our team immediately so that something like this does not happen again. We would also like to look at your issue again together with you in order to find a solution that is satisfactory for you. Please send us an email with reference to this Google review to [email protected]. Thank you for your support and we apologize again for any inconvenience caused.More