Zazà Ramen, sake bar & restaurant

Dear Alberto, We deeply regret that your experience did not live up to your expectations and thank you for taking the time to share your feedback. …Dear Alberto, We deeply regret that your experience did not live up to your expectations and thank you for taking the time to share your feedback. On Saturday evening we were surprised by the enormous influx of customers and, despite our efforts to manage the situation as best as possible, we realize that something didn't work. The longer than expected waits and the inconveniences you described do not reflect the standard of welcome and service we wish to offer. We are aware that we need to improve, and we are working to strengthen our staff and better organize the place, even at peak times, to guarantee a positive experience for all our customers. We want to assure you that our team always works hard and we will continue to do our best to keep waiting times to a minimum, even on the busiest evenings. We sincerely apologize for the inconvenience you experienced and hope that, although the experience was not optimal, you will give us another chance to show you how much we care about the satisfaction of our customers. We look forward to welcoming you to offer you a better experience. Best regards, The Zazà Ramen teamMore