ZAPWICH Annemasse

Dear Customer We are sincerely sorry to learn that you experienced this inconvenience. …Dear Customer We are sincerely sorry to learn that you experienced this inconvenience. The quality of our dishes and the satisfaction of our customers are our top priorities. This type of feedback is taken very seriously! We assure you that I constantly ensure that employees strictly respect hygiene standards. Several have already been kicked out due to their failure to follow these rules. We have also had to throw away entire 5 kg bins of chicken due to suspicious odors, as well as bins of Gruyere sauce, because we prefer not to take any risks. We understand that we serve children, pregnant women, and many others. However, we will not be able to investigate this incident to understand what may have happened, because, with the flow of customers, the previous day's products have largely been sold out. I will continue to be extra vigilant. As soon as I return to the restaurant at 6:00 p.m., I will taste each product, a practice that I do regularly. Your feedback is valuable in helping us improve, and we sincerely hope that you will give us another chance to provide you with a better experience. A commercial gesture will be offered to you. However, I would need feedback by e-mail ([email protected]) with the following details: the time you came, the number of people present, and the dishes you consumed. I also invite you to check for yourself if you have not eaten elsewhere during the day, as we have not received any other negative feedback and the restaurant staff also ate there yesterday. Please do not hesitate to contact us directly to discuss this in more detail. Sincerely, Zapwich. More