Temporarily closed
Bar à vin, Options végétariennes
Horaires prévus : 12:00 - 18:00
Temporarily closed
€€€€
Fourchette de prix par personne CAD 33 - CAD 63
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Si vous allez à ce bar, mangez des steaks cuits à la perfection. Essayez un vin délicieux ici. Certains invités recommandent un café immense dans Terrace Wine Bar.
Choisissez une table à l'intérieur ou à l'extérieur. Un hôtesse attentif attend les clients tout au long de l'année. Ce lieu est connu pour une atmosphère sympa. Mais les utilisateurs de Google ont noté cet endroit et il n'a pas eu un score élevé.
Avis d'utilisateurs sur les plats et les services
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Avis des visiteurs sur Peller Estates Winery Restaurant
/ 25
Service Temporairement Indisponible
Merci de réessayer plus tard.
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Matt
3 mois plus tôt sur Google
Collin was great. Spot on recommendations . Thanks for the great service ! Service: 5 Atmosphere: 5
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Joe Daly
6 mois plus tôt sur Google
I recently visited the Terrace Wine Bar and the Winery Restaurant at Peller Estates for my wife's 40th. My wife and I first visited here the night after our wedding and have had many anniversary dinners here. I began planning and making reservations in early April for her 40th birthday on June 8. I tried to book a group room but was told they were fully booked up for that night, months ahead of time. I booked three tables for our party of 11 for 7:30pm. We had a bike wine tour that day that ended around 4:30pm and so I also made reservations for three tables at the Terrace Wine Bar to have drinks before our table was available. I received several calls from both Peller Estates and the Terrace Wine Bar telling me they could not accommodate putting our group's tables together. I was directed to a salesperson for the group packages. There were still no group rooms available for our date. By the fourth call I told Peller Estates that other restaurants do this all the time, at this point it seems more like you won't accommodate us rather than you can't. We arrive on the day of the reservations after biking for 5 hours and 15km ready to enjoy our drinks and dinner. It had started to rain around 6:00pm. The Terrace Wine Bar sat our party of 11 outside under a tarp that does absolutely nothing to stop the rain (why cover the area at all if it doesn't stop the rain from getting through?). The waitress informed us that this was last call despite having a full restaurant under the (non-tarp) properly covered section. I can only assume she meant she wasn't going to be returning because of the rain. We had a long standing reservation at the restaurant. We were not walk-ins. This choice to seat us outside in the rain was completely unacceptable. As our party scattered with no waitress in sight I had to track her down and cover the bills myself. We had to retreat to the wine shop, where no staff member offered to assist us and when we inquired, told us we could not refill our wine glasses unless we paid for a signature keepsake glass. Where is the customer service? This used to be a high end establishment. We had dropped off a birthday cake at the Peller Estates Winery restaurant before being seated at the Terrace Wine Bar. The hostess there excitedly told us she was going to be able to seat us together during dinner after all. It seemed like the night was going to turn around. We were seated in the Winery Restaurant, at two different tables. Four of our guests were seated separately from the party. This was a let-down after the hostess had gotten our hopes up. Peller Estates Winery Restaurant made the brilliant decision to treat our two tables as two different sections with two different servers, the server of the people at the second table treated them much worse, they were not given a friendly greeting, wine recommendations or any embellishment or explanation of their dinner orders, which was the treatment received at the main table. The four at the extra table were from a family of five with their fifth member sitting at the main table. They were told it was "not possible" to share a bill with their fifth family member sitting five feet away. The cake was completely forgotten by the serving staff until we reminded them to bring it out as people were paying their bills. The restaurant was empty at this point, so our extra four party members joined us at the main table, where we all easily fit. My wife inquired with the serving staff about how far in advance the group rooms are usually booked. She was told that we could have called last week and booked it. I mean... what? I am absolutely baffled by the choices made here. Customer service used to be extremely good at Peller Estates and we have a had many positive experiences here for many milestone occasions. I cannot recommend either of these restaurants in their current state, unfortunately the quality of the experience seems to have taken a serious step down. Maybe Peller should offer to have us all back and do it right. Food: 1 Service: 1 Atmosphere: 1
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TheRoosterCDN
7 mois plus tôt sur Google
Quick review.. Food is greasy and I’m pretty sure they’re putting powdered sugar on most of it. French fries were greasy and seemed to have a sweet taste. Weird. The salad that came with a panini was a sad excuse for a salad. Literally just lettuce with some dressing. No tomato or cucumber or any other thing. These people are not even trying. They do not care. Also, the beer selection isn’t very good. No IPA when that is clearly an option that a lot or people are looking for. The atmosphere is really nice so I don’t understand why they don’t care about the rest of the experience. They are asleep behind the wheel here. Food: 2 Service: 4 Atmosphere: 5
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Bar à vin, Options végétariennes
Horaires prévus : 12:00 - 18:00
Temporarily closed
€€€€
Fourchette de prix par personne CAD 33 - CAD 63
© OpenStreetMap
contributions
Adresse
290 John St E, Niagara-on-the-Lake, Ontario, Canada
Particularités
Cartes de crédit acceptées
Terrasse extérieure
Réservation
Accès personnes handicapées
Wifi
Terrain de stationnement
Heures d'ouverture
| LundiLun | 12:00-18:00 |
| MardiMar | 12:00-18:00 |
| MercrediMer | 12:00-18:00 |
| JeudiJeu | 12:00-18:00 |
| VendrediVen | 12:00-18:00 |
| SamediSam | 12:00-18:00 |
| DimancheDim | 12:00-18:00 |
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@pellerwines
