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Response from the owner
5 jours plus tôt
Hello James, we sincerely apologize that the food did not meet your expectations. Our meals are always freshly prepared, and the burgers are supplied by our head office, which is why we do not season them. If the food was not to your …Hello James, we sincerely apologize that the food did not meet your expectations. Our meals are always freshly prepared, and the burgers are supplied by our head office, which is why we do not season them. If the food was not to your satisfaction, we would have appreciated it if you had informed the server when she checked on you. This would have allowed us to remake, replace, or refund your meal. Since there was no immediate complaint and you chose to take the leftovers home, we assumed everything was satisfactory. We value your feedback, but without an initial complaint, our options to assist are limited to an apology. We regret that the food fell short of your standards, and we encourage you to communicate any future complaints directly to our staff so we can ensure our customers leave happy. Thank you and have a great day!More
