Ajouter une photo
17 photos
Ajouter une photo
Ajouter votre avis
Google lui donne un score de 4.2, vous pouvez donc choisir Van der Valk Hotel Delft A4 pour y passer du bon temps.
Avis d'utilisateurs sur les plats et les services
Avis des visiteurs des Van der Valk Hotel Delft A4
/ 108
Service Temporairement Indisponible
Merci de réessayer plus tard.
Demander la suppression d'informations
Owen Van Dongen
un mois plus tôt sur Google
Service: 4 Location: 3
Demander la suppression d'informations
Christof
un mois plus tôt sur Google
Extremely bad service. Without contacting us by telephone, the Easter breakfast is simply canceled the evening before. No effort is made to correct this. Service: 1
V
Response from the owner
4 jours plus tôt
Hello, sir, … Hello, sir, What an annoying situation! Your name does not appear in our system, I would like to see what is going on. Our Easter breakfast is fully served, perhaps I can help you make another reservation? Perhaps we can welcome you to our Hotel Bar? Open from 9am for coffee, cakes and lunch? Or a lunch reservation in our restaurant? We still have sufficient availability here and are happy to contribute to a pleasant Easter at Hotel Delft A4. Sincerely, M. Van der ValkMore
Show replies (1)
Demander la suppression d'informations
Gideon Chou
un mois plus tôt sur Google
I have booked a reservation today on March 30 for an Easter breakfast for 3 people on March 31 at 10:15 am. I received an email confirmation at 12:33. So I thought, great, tomorrow we'll have a nice Easter breakfast at Van der Valk. Suddenly, I received a cancellation email from Van der Valk without any reason given. That's why I called Van der Valk for clarification. Do you know what I was told? "Yes, that's what the system does if there is no payment before March 15...". I had not received any payment instructions in my confirmation email and moreover, I had never been able to pay before March 15. The reservation system should have been closed if they no longer wanted reservations after March 15. When I asked whether it would be possible to manually reset my reservation, the answer was negative; the system cannot do that. This makes my pants fall off! I expected better from Van der Valk. Service: 1
V
Response from the owner
4 jours plus tôt
Hello, sir, What an annoying situation! Of course we want to provide everyone with a very …Hello, sir, What an annoying situation! Of course we want to provide everyone with a very happy Easter. However, the last tables have gone so fast that we are completely sold out. All unpaid tables will then be cancelled. Because the tables went so fast, we were unable to stop this manually. This also applies to your table, for which you are understandably disappointed, and our sincere apologies for the inconvenience. May we perhaps welcome you to our Hotel Bar tomorrow? Open from 9am for coffee, cakes and lunch? Or perhaps a lunch reservation in our restaurant? We still have sufficient availability here and are happy to contribute to a pleasant Easter at Hotel Delft A4. As a gesture, we offer you a cup of coffee and a cake of your choice on the house. If you wish to use it, we would like to receive an email via info@hoteldelft.com. Sincerely, M. Van der ValkMore
Show replies (1)
Tous les avis
Pas d'heure d'ouverture
Obtenir un itinéraire
Peuldreef 3
Den Hoorn, Hollande-Méridionale, Pays-Bas
Adresse
Peuldreef 3, Den Hoorn, Hollande-Méridionale, Pays-Bas
Site web
Instagram
@vandervalkhoteldelfta4
