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Response from the owner
20 jours plus tôt
Thank you for sharing your detailed feedback and for spending your New Year’s Eve with us. We’re truly happy to hear that you enjoyed the food, flavors, presentation, and desserts — that means a lot to our culinary team.We sincerely apologize for the service delays you experienced, especially during the first part of your visit. Your frustration is completely understandable, and this is certainly not the level of service we aim to provide. We appreciate your patience and are glad one of our team members was able to step in and turn the experience around.Your comments regarding staffing and service management on busy occasions are well noted, and we will be working on improvements to ensure a smoother experience for our guests in the future. We truly appreciate your honest feedback and hope to welcome you back again for an even better visit.