The Fish Eagle Restaurant at Estuary Hotel & Spa

Dear Pete and Shelliey, Thank you for taking the time to share your feedback about your recent experience at our Sunday Buffet on both Google and Tripadvisor. I'm incredibly sorry to hear that your visit fell short of expectations and wasn't up to the standards we strive for. We understand your disappointment regarding the perceived lack of freshness and homemade items. While we primarily use quality ingredients, we do utilize some pre-made pastries, a common practice in the industry. Our pizzas, however, are freshly made, although not cooked in a wood-fired oven. We acknowledge that transparency about our offerings is crucial, and we'll review how to better communicate this to our guests moving forward. We apologize if the atmosphere felt deserted. We actually had a large group occupying the adjacent room to the main restaurant, which may have created the impression of emptiness in the venue you were seated. The pre Covid Estuary offered a large a la carte menu that was unfortunately not sustainable as a business venture post Covid and we had to align ourselves with the requirements for groups and conventions that frequent the establishment. We take guest feedback seriously, and we understand that perception plays a significant role in their experience. We are committed to continuously improving our offerings and ensuring all guests have a positive and enjoyable dining experience. We are continuing reviewing our buffet options to ensure freshness and a wider variety of dishes. Thank you again for your feedback. We sincerely hope to have the opportunity to regain your trust and welcome you back for a satisfying and enjoyable dining experience at the Fish Eagle Restaurant. Sincerely, Jaco Fourie