THANG LONG ASIA-WOK

Hello Dustin, We would like to clarify the situation from our perspective. First of all: …Hello Dustin, We would like to clarify the situation from our perspective. First of all: Constructive criticism is always welcome because it helps us to improve our service. However, it is important that the tone is right so that you can speak to each other on equal terms. We are of course sorry that your order did not arrive - that is not the standard we strive for. In this case, however, the error was with our delivery partner, Lieferando, which was not mentioned here. Unfortunately, as you also confirmed on the phone, we had no way of solving the problem on our part because Lieferando was not available. Since we never received the money, we were unfortunately unable to offer you a refund. We advise you to continue to contact Lieferando to clarify the matter. We will also forward your case to Lieferando. It's a shame that you describe your experience this way even though we were only a third party in this situation. We are of course still willing to find a solution, but this must be done in a respectful tone. If you would like to visit us personally to discuss the whole thing, our doors are open to you. Best regards Thang Long More