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Response from the owner
2 mois plus tôt
Hi Julie, Thank you for taking the time to share your experience with us. We are very sorry to hear that your visit with us did not meet your expectations. It is far from …Hi Julie, Thank you for taking the time to share your experience with us. We are very sorry to hear that your visit with us did not meet your expectations. It is far from the standard we want to deliver, and we want to make sure you get the meal you ordered. We deeply apologize if you experienced an unprofessional tone from our staff. We take this feedback seriously and will address it internally to prevent it from happening again. We take full responsibility for the misunderstanding and are upset that you did not take the call from our employee to call back so that we could find a solution together. Your satisfaction is important to us, and we hope to have the opportunity to welcome you again so that we can give you a much better experience next time.More