SC M&N ITALY SRL - Studio Casa magazin de electrocasnice

Name: SC M&N ITALY SRL - Studio Casa magazin de electrocasnice
Address: Șoseaua București-Ploiești 44C, Bucarest, Roumanie
Telephone: +40744493826
Rating: 3.9

N°1029 de 1943 salons de café à Bucarest

SC M&N ITALY SRL - Studio Casa magazin de electrocasnice sur la carte

Șoseaua București-Ploiești 44C

Bucarest, Roumanie

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Michael Sumner 2 années plus tôt sur Google

We bought a DeLonghi coffee machine for 7,000 Ron, and in less than two weeks it was malfunctioning. We brought it back to the store to ask for an exchange or a return, but they refused and told us to contact the manufacturer. This store does not stand behind the products they sell at all. If we had purchased from eMag or another store that actually cares about their customers, they would have taken a return without any argument. Thus began the months of back and forth directly with DeLonghi. They took the machine into service, returned it to us claiming it was fixed, but it was still broken. Then they sent a technician out to our house, and he still wasn't able to get it working correctly. So finally they admitted it was unfixable and gave us a document to bring into the store, instructing them to replace the machine with a brand new one or give us a refund if they don't have it in stock. But of course that wasn't good enough for this terrible store. They said they don't have it in stock and we need to come back when they do have it. We insisted that's not how the law works, and if they don't have it they need to refund the money. After more argument they changed their tactic to saying they don't have enough cash in the store to give us a refund, and we need to come back later. When we asked them to refund it to the card we originally paid with, they said their POS is old and can't do refunds. Nothing but excuses and lies, they will kick and scream and do anything to avoid taking responsibility. Worse than a child. When we said we're not leaving without the new machine or a refund, as is required by law, they threated to call the police on us. We said good, please call the police because we want to report you for theft/fraud. Then they finally changed their tune and issued us an invoice with a negative balance, and took our information for a bank transfer. Why they couldn't do that as soon as we walked into the store, instead of making us argue with them for an hour, is beyond me. During that hour of getting yelled at by the worker, the only other customer that came into the store was also there to get a refund for a defective coffee machine. I couldn't help but laugh at the absurdity. It seems this store has a habit of selling junk and causing headaches for people. Then they treat you like garbage on top of it. To their credit though, and much to my surprise, they did actually send the refund the next day. All they had to do when we initially came in with the problem months ago was to give us a refund and apologize for the inconvenience. Then they would have had a happy customer for life who buys more things and recommends them to friends. Instead they chose to turn it into a huge battle wasting months of our lives, and they still ended up giving us the refund anyway. But now they'll never see another Leu from us, and if anyone ever asks we'll tell them to avoid this miserable store like the plague. I don't care if they're selling the cure for cancer and they're the only ones that have it, I'm never buying from these clowns again.

Response from the owner 2 années plus tôt

Dear Sir, we are offering full services and support to our customers from 1994 ,! For some internațional brands like Delonghi we are obliged by contract to respect the rules and send the customers direct to authorized service of Delonghi! Thank you !

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Lissa Lissa 5 années plus tôt sur Google

A beautifully arranged, clean location, promotional prices and an employee who knows how to explain everything you ask her, depending on what you want. Congratulations

Response from the owner 4 années plus tôt

Thank you very much and we are waiting for you!

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