C
Response from the owner
2 mois plus tôt
Hello, we are sorry for this inconvenience but you must understand that customers who order by telephone are often not on time. When customers arrive 15 minutes or 30 minutes after the supposed arrival time …Hello, we are sorry for this inconvenience but you must understand that customers who order by telephone are often not on time. When customers arrive 15 minutes or 30 minutes after the supposed arrival time the food remains on the table and subsequently it is not of the quality we would like to present it. We understand your situation, my two stars out of 5 are still exaggerated because our goal here is to offer you the freshest and highest quality food possible, especially when you come during the rush hour. We understand your situation very well also we are thinking of directing people to the website to place orders instead of calling on the phone because it is very difficult to manage if customers do not arrive on time even sometimes they cancel without even call us. If possible to rectify the note it would be very appreciated because we understand your situation but you must understand the note that we have done this action for your good. And we are aware that you waited for the food, we are sorry. We will do the best we can next time. More