SIMO RESTAURANT

Dear customer, as we read in this review, you have worked very hard, carefully writing down all the things that in your opinion were completely negative, but try to put yourself in the shoes of the person who served you and your friends …Dear customer, as we read in this review, you have worked very hard, carefully writing down all the things that in your opinion were completely negative, but try to put yourself in the shoes of the person who served you and your friends that evening. , 12 people... We ask ourselves "HOW COME" you were so precise in writing carefully, and then when ordering you failed to point out the gluten intolerant person? Or rather, too many obvious questions, why not specify and inform the dining room, as well as the kitchen, that there was a person at the table with gluten problems? I remember well, in the review I didn't mention it at all, that apologizing you came directly declaring that there was a celiac with you, too bad that the dishes were already being served and we had to re-prepare them by sending you a separate dish for celiac disease. Al “After insisting, he assured us that the dishes were designed for one person only, so we ordered three, one of which was for a celiac diner” In reality you had ordered two, without specifying your intolerance! Food quality: The quality of the food was disappointing. The frying in particular was bitter and not at all inviting. After sending it back, it was returned to us supposedly reheated, but the flavor had deteriorated to the point of being burnt. ANSWER: In the same service exit as your fry shop, several fries were served which were also part of the service of yours, where no complaints were made. Despite our professionalism, that of re-preparing a NEW course, the customer commented that we had reheated the previous one, it's a shame to disappoint you as the first one was only squid rings, the second one was calamari! Finally: "At the time of payment, although we had decided to round up, the owner added further costs, even though he should have calculated the fees and not us, but in the end we paid the bill correctly without further additions." ANSWER: What are these excess bills that the owner added after discounting the bill by €10.50? You wanted to divide the total by 12 since it was €21.66666666666667, you said so, you calculated €22 each! N.B. Given that throughout the meal, he pointed out as the waiters passed that he would have given a completely NEGATIVE review, even laughing about it as soon as he sat down, try instead to enjoy dinner more, and be more careful when ordering and specifying intolerances before the arrival of the dishes in such a way as to respect those who work. IN RESPONSE TO YOUR INADEQUACY REGARDING THE DAY AND CIRCUMSTANCES, I MAKE IT CLEAR TO YOU THAT YOU HAD DINNER ON SUNDAY AND NOT SATURDAY. WHEN YOU WANT, IF YOU WANT WE CAN SHARE TOGETHER FROM THE VIDEO WHEN AND WHERE YOU COMMUNICATED THE INTOLERANCE TO THE STAFF. THE LOOK, WITH THE FILM IN HAND, SO WE SEE WHICH OF THE TWO IS UNCLASSIFIABLE. I WAIT FOR SUE.More