Restaurant Rote Bar

Thank you very much for your fantastic review, Miriam Thevoux. We would be glad to welcome you back to the Sacher soon! …Thank you very much for your fantastic review, Miriam Thevoux. We would be glad to welcome you back to the Sacher soon! Kind regards, Richard Schark Food & Beverage ManagerMore

Dear Mr. Le Goff, Thank you very much for your message, as well as for taking the time to contact us regarding your last visit to the Sacher. Direct guest feedback is of the utmost importance to us and I am extremely sorry to read that we were not able to meet your expectations during your last visit. The Hotel Sacher Wien employs staff from more than 35 different nations, who take care of our guests from all over the world every day. It is very important to us to offer all our guests a special Sacher experience! We distance ourselves from the topic of racism. All of our employees are open-minded and kind-hearted people. Unfortunately, I cannot undo what happened, but I still hope that you will give us another chance to convince you of our excellent service. We take your message very seriously and I would really appreciate if you could send me further details about what happend directly to my e-mail: [email protected]. I am looking forward to hearing from you. Best regards from the Hotel Sacher Wien - stay healthy, Andreas Keese General Manager

Dear Eriks Goodwin, thank you so much for your visit and your kind feedback and please allow me to answer in English. I highly appreciate that you took the time to share your impressions with us, especially since they are such positive ones. We would be delighted to welcome you back again to the Sacher! Best regards, Eva Gürtler Quality Assurance Manager