The Riverside Grill & Gazebo

Dear Norma, Thank you for sharing your feedback with us. I’m truly sorry to hear about your disappointing dining experience. We strive to serve fresh, carefully prepared …Dear Norma, Thank you for sharing your feedback with us. I’m truly sorry to hear about your disappointing dining experience. We strive to serve fresh, carefully prepared dishes, and it’s clear we fell short with your entrée and the presentation of the vegetables. Please know that we’ve addressed this with our kitchen team to ensure our food meets the quality and care you and all our guests deserve. We’re glad to hear that our kids' menu was well-received, and I appreciate you recognizing our efforts to create a kid-friendly environment. Should you consider visiting us again, we would be grateful for the opportunity to provide a better experience and serve you a meal that reflects our commitment to quality.More

Thank you for sharing your feedback, and I sincerely apologize for the confusion and inconvenience you experienced during your visit. Our restaurant operates from 11:30 AM to 2:00 PM for lunch and 5:00 PM to 10:00 …Thank you for sharing your feedback, and I sincerely apologize for the confusion and inconvenience you experienced during your visit. Our restaurant operates from 11:30 AM to 2:00 PM for lunch and 5:00 PM to 10:00 PM for dinner. Unfortunately, it seems there was a miscommunication regarding your booking time, as 2:30 PM is outside of our regular lunch service hours. I will personally investigate how this error occurred and ensure that our booking system is updated to prevent such issues in the future. I understand how frustrating it must have been to arrive for your reservation and find no service available. We strive to provide clear communication and a great dining experience for all our guests, and I am truly sorry that we fell short in this instance. If you choose to dine with us again, please do reach out to me directly, (Food and beverage Manager) and I will ensure your reservation is properly handled and that you receive the excellent service you deserve. Thank you again for bringing this to our attention, and we hope to welcome you back soon.More