Hotel Annaberg Bad Dürkheim

Chère Ecaterina, nous tenons à vous remercier beaucoup pour vos merveilleux mots. Non seulement vous nous félicitez, mais vous confirmez également que nos efforts sont valorisés. Merci pour votre excellent retour sur votre visite à notre hôtel Annaberg. Bien à vous, Votre équipe hôtelière d'Annaberg

Dear Ms. Edelmann, We would like to thank you very much for taking the time to rate your stay with …Dear Ms. Edelmann, We would like to thank you very much for taking the time to rate your stay with us. It is important to us to respond to your comments and explain the situation you describe from our perspective. On the morning in question, we were made aware by both employees and guests that there was a car with an open window in our parking lot. Since the car was still there untouched at midday and it had already started to rain and we couldn't assign the car to a guest in the house, we thought it would be safer to inform the police. The police were very cooperative and were able to locate and call out the owner of the vehicle, your friend. Due to the local license plate number, when your friend arrived, I simply inquired whether he was a house guest and pointed out that the license plate number was not recorded in our system. This circumstance could possibly have been avoided if the license plate had been registered with us on the registration form. We are sincerely sorry that your friend found my reaction inappropriate. That was neither my intention nor my intent. We would have liked to have spoken to you personally about this situation upon your departure. It is important to us to clarify this misunderstanding. We would be very happy to welcome you back to our house to correct this misunderstanding. Your well-being is important to us and we do everything we can to make your stay pleasant and smooth. Best regards, Your Annaberg teamMore