Panegrosso

Dear Simone, thank you very much for your report. I'm sorry for the mix-up. We will pay more attention and verify this matter... it may have been an oversight in the excitement of the phone call... I exclude that one of our "riders" …Dear Simone, thank you very much for your report. I'm sorry for the mix-up. We will pay more attention and verify this matter... it may have been an oversight in the excitement of the phone call... I exclude that one of our "riders" requested an amount that did not correspond to what was actually due... in any case I invite you to call Panegrosso and ask for me. I greet you and thank you. Richard.More

Hi Giovanni and thank you so much for your review! We are happy that you enjoyed your stay and we look forward to seeing you again at Panegrosso. Richard.

Dear Nicola, it is a great disappointment to read these words of yours. For us, customer satisfaction always comes first. I would very much like to be able to analyze what happened with you to ensure that it can never happen again. I'll wait for you at Panegrosso. Richard.