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Response from the owner
11 jours plus tôt
Thank you for your feedback. We are very sorry to hear that your recent visits with us did not meet your expectations. We value your opinion and take criticism very seriously as we always strive to improve our service and quality. …Thank you for your feedback. We are very sorry to hear that your recent visits with us did not meet your expectations. We value your opinion and take criticism very seriously as we always strive to improve our service and quality. We would like to comment on the points mentioned as follows: Pizza size: We apologize if the size of your pizza did not correspond to the dimensions stated. You are absolutely right that the dimensions given should be adhered to. We will review this point internally and ensure our standards are met. The comment about handcraft should in no way be understood as an excuse, but rather to point out that minor deviations can occur in handmade products. However, 25 cm instead of 28 cm is unacceptable and we will make improvements here. Taste and preparation: We are sorry that the taste and consistency of your order were not convincing. Our kitchen crew is sensitized to this point to ensure that all dishes meet the high standards of our guests. Ordering the salad: The fact that the salad ordered did not correspond to the description in the menu is a mistake that should not happen. Here, too, we sincerely apologize and will check the internal processes to rule out such mix-ups in the future. Value for money: We regret that you did not feel treated appropriately here. We want to act transparently and fairly and hope that when you visit again we can show you that we take your criticism seriously and are working to improve. Thank you again for taking the time to provide us with such detailed feedback. We hope that you will give us another chance in the future to convince you of our service and quality. If you have any further concerns, please contact us directly - we are available to help you at any time. Best regards Your pizzeria teamMore