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Response from the owner
3 années plus tôt
Hello Mrs , We have taken note of your opinion and we regret your disappointment. However, rather than posting a notice a week later, perhaps it would have been …Hello Mrs , We have taken note of your opinion and we regret your disappointment. However, rather than posting a notice a week later, perhaps it would have been more constructive to call us immediately to identify the cause of the problem. Only this way of proceeding can allow us to prevent it from recurring. American pizza has been one of the flagship pizzas on our menu for many years and the meat is cooked before being put on it. Only a lack of cooking of the eggs could explain what you describe in your review. Please note that in the event of disappointment we have no problem accepting a complaint and offering a new pizza. However, this would require us to be aware of it.More