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Response from the owner
9 jours plus tôt
Hello, Thanks for sharing your experience! We sincerely apologize for the inconvenience …Hello, Thanks for sharing your experience! We sincerely apologize for the inconvenience caused during your visit. Unfortunately, we were short staffed this shift and had to operate understaffed to ensure the pizzeria remained open. We understand that this situation was not the most comfortable for you, and we are truly sorry that it affected your experience. We are already working to prevent similar situations from happening again: We have started to attract new employees in order to always provide full service. Improving our internal processes so that orders are always ready on time. In order to resolve this situation and show that we truly value your opinion, we would like to contact you and discuss how we can best compensate for the inconvenience caused. Please contact us at [email protected] so we can find a solution together. Once again, we apologize and hope that you will give us the opportunity to prove that we can provide the best experience. Your feedback is very important and we learn from our mistakes. Sincerely, The Pizza Masters teamMore