Peppers

Dear Loren on the road, thank you for the positive aspects listed in your review, however we would like to clarify a couple of aspects for our protection, given the very serious accusations received in your review. Surely it is within his …Dear Loren on the road, thank you for the positive aspects listed in your review, however we would like to clarify a couple of aspects for our protection, given the very serious accusations received in your review. Surely it is within his rights to say that the meat was not to his personal liking, which he could have said to our dining room staff, who would have promptly replaced the dish without problems and of course without billing it at the time of the bill. All 4 waiters on duty on Saturday evening confirmed to us that there were no comments/complaints regarding the meat from them. Furthermore, the plates were not half full at the time of collection by the service, as you claim. In theory, to be consistent with what you described, she shouldn't have eaten a single piece. You used the term "inedible" I think you meant inedible, and I quote your exact words ""a taste and a smell that made it clear that it was not fresh at all"". On these very serious accusations of yours, we must take a stand and disagree in all frankness and certainty. Every day we receive the meat from our trusted suppliers (all Swiss and certified companies) and each piece of meat is controlled and managed with the utmost care. As you may have noticed, in the dining room, in view, we have a fully glazed meat showcase, where all customers can find all the necessary information on the traceability of the meat; breed, country of origin, country of rearing, country where it was slaughtered, the lot number and the date of arrival of the meat. Following the large sale of meat that we have in our restaurant, the meat does not stay even 24 hours in our refrigerators / cold rooms, because it is sold immediately. For this reason we must defend ourselves against this heavy defamatory accusation of yours. What you wrote is very serious against us, unjustly accusing of selling meat "" gone bad "" as you want to imply with your comment is really unfair and above all it doesn't correspond to the truth. As you pointed out, the place was full on Saturday night, with a total occupancy of 150 seats for the evening, in addition to you, 18 other people ate that specific cut of meat, from the same batch. No one has complained about it, like her on the other hand. You may not have liked it, and you haven't found your personal taste, but from this to stating that we sell non-fresh and inedible meat, there is a lot of difference kind Mrs. Loren and we must, I repeat, absolutely disagree with this gratuitous insult of yours . It was simply enough that she communicated to the service that the meat was not to her liking and our staff, as already mentioned above, would have replaced the dish and certainly would not have billed her for the dish she did not appreciate. I don't understand how she says that the staff in the dining room was kind and cordial, if, again according to her very personal thesis, they made her pay for a dish like that and didn't make her redo the dish. All the staff confirmed to us that there were no complaints or disputes on their part either during the evening, not even at the time of the bill. In summary this answer, to remind you that one thing is a personal taste, but when accusatory and potentially defamatory judgments are expressed, such as saying that we sell "meat gone bad" we should pay more attention and weigh our words. Our kitchen staff work hard and constantly every day to ensure quality for all dishes as well as spending several hours every day to select the raw materials. We cannot therefore accept this defamation and insult of yours regarding the freshness of the products we use and sell. Wishing her never in her life to eat real meat that has really gone bad, we greet her cordially and wish her good things. More