Pasticceria Lucia Di Specchiarello Rossano

Dear Alessandro Larco, It's easy to call it "disgusting" when you take full advantage of our promotion and then demand more. We would like to point out that you enjoyed four of our …Dear Alessandro Larco, It's easy to call it "disgusting" when you take full advantage of our promotion and then demand more. We would like to point out that you enjoyed four of our pasticciotti on the spot and took another four home, yet you seem to have confused our 3x2 promotion with a 2x1, as if this gave you the right not to pay what you owed. We are pleased by the enthusiasm for our products, but demanding further freebies with the excuse of a promotion is very different from honest criticism. It is clear that she liked our pasticciotti, otherwise she would not have served herself abundantly. We therefore invite you to leave more balanced and truthful comments out of respect both for our work and for the many customers who choose and appreciate us every day. More

Hi Caterina, we are deeply sorry for what happened. We found that there was an error in the preparation of the cream, which unfortunately compromised the final appearance of the cake. We realize that our operator, taken by surprise, did not …Hi Caterina, we are deeply sorry for what happened. We found that there was an error in the preparation of the cream, which unfortunately compromised the final appearance of the cake. We realize that our operator, taken by surprise, did not know how to best manage the situation and reacted inappropriately, without offering you an adequate solution to remedy the problem. We sincerely regret the inconvenience and assure you that if given the opportunity. We care deeply about the satisfaction of our customers and will ensure that similar incidents do not happen again. We hope to be able to welcome you again in the future to offer you an experience that lives up to your expectations. Kind regards, Team LuciaMore