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Response from the owner
2 mois plus tôt
Thank you for your feedback, Karen. We regret any inconvenience you experienced at our Boutique. Kindly note that, in accordance with our return policy, we would indeed require a proof of purchase to proceed with exchanges of eligible items in Boutique. Access to your Nespresso account would also allow us to retrace the transaction in question. We are nonetheless surprised to hear about your experience while discussing the latter, as it does not reflect our standards of customer care. If we can provide further assistance with this mixup, we invite you to reach out to our customer service centre. You can find the different contact methods via this link: https://nespres.so/a/kpy8kp. Thank you for your patience! Customer Service Centre Nespresso Canada
