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Response from the owner
un mois plus tôt
Hello Sarah, We are deeply sorry to read about your disappointing experience at our …Hello Sarah, We are deeply sorry to read about your disappointing experience at our establishment. Welcoming and kindness towards our customers is usually one of our fundamental values and we take your comment on the service you experience as unpleasant very seriously. We would like to assure you that the situation you encountered is in no way representative of our service standards. The attitude you describe and the solicitation for a tip are absolutely not practices encouraged by us. Thank you for your candor and we hope to have an opportunity to regain your trust. Sincerely, The Napoleon Dynamite.More