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Response from the owner
un mois plus tôt
Hello there, I'm really sorry to hear about your disappointing experience at our restaurant. We want to ensure that our guests have a pleasant dining experience, so your feedback is extremely valuable to us. I apologize that we failed to live up to your expectations on this occasion, particularly regarding the timing of the serving of your dishes and the regrettable hair incident with the salad. This is far from our usual high standards of service and I assure you it will be looked into. I truly wish we can get the opportunity to welcome you back. Please do connect with us directly at [email protected] so we can personally address your concerns and hopefully regain your trust. Appreciate you letting us know about this. Nai Restaurant Manager