Définitivement fermé
Restaurant
à Edmonton
€€€€
Fourchette de prix par personne CAD 11-CAD 30
© OpenStreetMaps
contributors
Ajouter une photo
69 photos
Ajouter une photo
Ajouter votre avis
The walk with a view of Old Strathcona is what you can expect after dining at this restaurant. The Indian cuisine attracts visitors looking for positive impressions. Offering wonderful butter chicken, mango chicken and yummy vindaloo is the feature of Naanolicious. Good beer will make your meal even more delicious and you'll surely come back. A lot of visitors order amazing ice tea or nice coffee.
You will have warm memories about this place as it is well-known for its great service and friendly staff, that is always ready to help you. You are to pay reasonable prices for the taste and atmosphere. There is an awesome atmosphere and spectacular decor at this spot. But the rating of this restaurant isn't high on Zomato.
Avis d'utilisateurs sur les plats et les services
Voir toutMoins
Avis des visiteurs sur Naan-O-Licious
/ 124
Service Temporairement Indisponible
Merci de réessayer plus tard.
€€€€
Fourchette de prix par personne CAD 11-CAD 30
© OpenStreetMaps
contributors
Adresse
5572 Windermere Blvd, Edmonton, Alberta, Canada
Particularités
Terrasse extérieure
Cartes de crédit acceptées
Livraison
À emporter
Terrain de stationnement
Réservation
TV
Wifi
Signaler une erreur
Friendly staff.. Lovely ambience
We go in at 8 pm on a Friday night on Whyte Ave. The place looked busy from the outside, and the patrons sitting in the window tables seemed relatively happy. When we enter, it takes a few minutes for the waiter to notice us, and he desperately looks around for an available table. Finally, he brings us to an empty four-seater (we were two people) but disappears before we can pull out our chairs. The table was filthy with crumbs and chunks of food. Our disappearing waiter finally returns after twenty minutes (that was a relief - we thought we had been forgotten) to wipe down the table, and another five minutes later brings us the menu.
15 minutes pass, no waiter in sight, but a waitress comes up to us and asks us if we would like drinks. We don't have the drinks menu, so she comes back with those, and disappears. 10, 15 minutes pass. We are ready to order, but the wait-staff (there seemed to be only two) are too busy to notice us, even when we attempt to wave them or call them as they walked past us. Finally, FINALLY, the waiter seems to remember that we're waiting to order, and comes back. We place our order for food and drinks - although I'm still ordering my drink ("May I have some waaaaaaa...??") when the waiter abruptly walks off to another customer, and my voice trails off weakly as I slump in my chair and try not to look rejected. Friend and I share what seems to be the hundredth puzzled look since we got in.
So now we play the waiting game. Our hopes for this cutesy sounding Indian restaurant are diminishing quickly the longer we are able to observe the chefs, staff, and our fellow patrons. People don't look so happy after all. They're waiting for their food, like us, and some of them had been there before we arrived. The two waitstaff are running around, trying to accommodate a full house, but they seem confused. The chefs seem to be doing their thing. My friend notices that food is being brought to the surrounding tables, but at odd sequences. Rather than an entire table's order being brought out all at once (as happens in typical restaurants), one dish - whether it is an appetizer, or the main course, or something else - is brought out at different intervals, for different people at the same table.
20 minutes pass. We get our drinks sometime in that interval (I had to order mine, again). We notice a man who came in long after us receiving his food almost immediately, and ask about the status of our food: "It's coming," the waiter says vaguely, nodding to the kitchen. Sometime after, we get our samosa appetizer, which a chef brings and thunks it down on the table: "This for you." Samosa - I use that term, but it's an understatement, because it doesn't look like any type of samosa I've grown up eating. It's a relatively triangle-shaped thing swimming in a mess of sauces - yogurt and chutneys. The samosa is open, cold, and soggy. Odd. I cut into it - its stuffing is burnt to a hard crisp.
We set aside our picked-at plates and continue to wait. We have adopted the same look we have noticed on other patrons: the uncomfortable, awkward, staring-into-the-distance-trying-not-to-look-displeased expression. But we try to be patient, noticing it is understaffed and busy. A young woman is walking around, barking orders and arguing with the stone-faced chefs. We learn that she is the owner. She explains to the table next to us - from which one of the customers pointed out that the rest of his party received their orders, except him - that they bring out food when each individual dish is done (hence the staggered format of receiving food) because they don't use hotplates; they are short-staffed; they are busy. Much schmoozing is done on her part, but the man is not impressed with her flimsy excuses. We listen to her and the chefs arguing with each other over the man's order and other general failings.
Almost an hour after we order, my friend gets her food. Mine is nowhere to be seen, or heard from. Friend finds her food overcooked, tasteless, soggy, and lukewarm. We are done being patient and understanding; we want to leave. Finally, I flag down a member of the waitstaff and ask if my order is coming - he replies the chefs will probably make it now. Wait, what? Now? But it was a simple order, and one made an hour ago. I ask him to cancel the order - we're leaving. He agrees and leaves to presumably cancel the order. My friend, a few bites into her meal, is not happy and feels queasy to boot. We get up to go - I want to refuse to pay for a glass of water and a burnt samosa. The owner comes over, and at the same time, my order is brought to the table. I'm pretty irritated at this point, and I remind the waiter that I canceled the order. The owner tries to talk to me, and the schmoozing and flimsy excuses begin:
- "We're so busy." (It's Friday night on Whyte Ave, what did you expect?)
- "We're short-staffed; it's hard to find good staff in these tough economic times." (No it's not, and even if it were, the economy is only tough for people without a job. There are plenty of people who would work as waitstaff and chefs for a restaurant, and they are in no way difficult to find)
- "I am the owner and I have to be here to make things run smoothly." (No, a good owner would not have to be at her restaurant at all hours to make it run smoothly)
Like the man at the table next to ours, I am not impressed and tell her those are not excuses. In a further attempt to schmooze, she offers me a gift certificate, which I flatly refuse, and I tell her that I would never eat here again. I also tell her I'm not paying. At least she acquiesces to that - although not before making it seem like she is a gracious, generous owner.
TL;DR (too long; didn't read) version:
1) Terrible service
2) Disappearing wait-staff
3) Dirty, unkempt restaurant
4) Unhappy customers
5) Long wait times
6) Burnt, cold, soggy and disgusting food
7) Downright awful management
Naan-O-Licious should be nominated for Kitchen Nightmares; although Gordon Ramsay's bleep-o-meter would probably suffer a nervous breakdown.