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Response from the owner
3 mois plus tôt
Hello sir, I see that you have misunderstood me or misinterpreted our conversation. I invite everyone to read it and form their own opinion. …Hello sir, I see that you have misunderstood me or misinterpreted our conversation. I invite everyone to read it and form their own opinion. Message received by the customer 2/3 hours later! Sorry to have a restaurant to manage and customers to take care of!: “After verification, our team actually made an error only on the size (because we noticed that the whipped cream was missing in the photo sent) in short! Also note that the large milkshake costs 75 Dh on GLOVO! At Mr TOAST it costs 60 Dh… We deplore that you took the quick initiative of requesting a refund and also gave a bad rating when you could have just contacted us as you did (at a very late hour!) we would have taken all the necessary commercial arrangements to apologize and offer you your next order but the damage has unfortunately already been done! We guarantee that your next experience at Mr TOAST will be a good one inshallah. Greetings " PS: For your information, we do not work for Glovo! Glovo is only a simple partner and also has obligations and duties! And for the prices that are too high, please complain to them!More