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Response from the owner
3 mois plus tôt
Good morning, Thank you for taking the time to share your feedback regarding your recent visit to our restaurant. I would like to offer you my most sincere apologies for the …Good morning, Thank you for taking the time to share your feedback regarding your recent visit to our restaurant. I would like to offer you my most sincere apologies for the inconvenience you experienced. We take your comments very seriously and I am deeply sorry that your experience was far from what you have the right to expect at McDonald's. Regarding the air conditioning, and especially the cleanliness issues, I will immediately investigate these incidents to understand what happened and ensure that it does not happen again. These aspects are a priority for us, and I regret that we have not lived up to our usual standards. I will also discuss with Sully, our manager, your exchange with him. It is essential to us that each customer is treated with respect and consideration. I invite you to contact me by private message so that we can discuss your experience and find a way to catch up. We hope to have the opportunity to regain your trust and provide you with a better experience in the future. Once again, I apologize for this unacceptable situation and thank you for your feedback, which allows us to improve. SincerelyMore
