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Response from the owner
4 mois plus tôt
Dear guest, Thank you for taking the time to share your experience at Izakaya by Manabu. We …Dear guest, Thank you for taking the time to share your experience at Izakaya by Manabu. We are sincerely sorry to hear that your visit did not meet your expectations and that you encountered issues regarding the indoor temperature, service, and food quality. Your feedback is incredibly valuable to us, and we take your comments very seriously. We will immediately review our internal procedures to enhance the quality of our service, including language training for our staff and temperature management within our establishment. We would like the opportunity to discuss your experience further and explore how we can rectify this situation. If you wish, please feel free to contact me directly at [email protected] or by phone at 0219233214. We are committed to regaining your trust and providing you with a dining experience that meets our high standards. Once again, we apologize for the inconveniences you experienced during your visit. We hope to have the opportunity to welcome you back and offer an improved experience at Izakaya by Manabu. Best regards, Philippe Gueguen Operational Director Hôtel des Trois CouronnesMore