P
Response from the owner
27 jours plus tôt
Hello, we are sorry to read this review, especially because we transparently communicated to you the extraordinary closure of the Lainate office due to an unforeseen event. In these situations we always try to find an alternative solution …Hello, we are sorry to read this review, especially because we transparently communicated to you the extraordinary closure of the Lainate office due to an unforeseen event. In these situations we always try to find an alternative solution so as not to compromise the experience of our guests, as in your case by proposing the transfer to Pero (8 minutes by car......) We find it really unconstructive that, despite the explanation received from our manager, has chosen to express his/her disappointment publicly rather than understand a situation that is beyond our control. Our management capacity therefore remains intact and oriented towards guaranteeing the best possible service even in exceptional conditions, like this! More