M. Rhein Grill & Pizzeria

Dear Mr. Lacher, Thank you very much for your feedback. We are very sorry that you were not satisfied with your order. We understand that long delivery time and incorrect orders …Dear Mr. Lacher, Thank you very much for your feedback. We are very sorry that you were not satisfied with your order. We understand that long delivery time and incorrect orders are annoying. Mistakes can happen and we sincerely apologize for them. We would have appreciated it if you had contacted us directly instead of leaving a negative review on multiple platforms. We take every complaint seriously and always strive to solve such problems quickly and easily. To make up for your anger, we would be happy to offer you the same meal again free of charge - for example on a Sunday of your choice. Our goal is to provide every customer with a perfect experience and we want to show that we value and learn from your criticism. The delay was in no way intentional. Various factors such as traffic conditions or increased order volume can sometimes cause delays. You can also find details on our website. We would like to emphasize that we attach great importance to satisfied customers and do not want to disappoint anyone. It would be nice if future misunderstandings could be resolved with us directly and politely, so that we have a chance to find a solution before the situation escalates. We look forward to hearing from you to discuss the next step and show you that we take your satisfaction very seriously. Kind regards Your team from M. Rhein Grill & PizzeriaMore

Dear Ms. Feser, Thank you for your wonderful review! We are very pleased that you are satisfied …Dear Ms. Feser, Thank you for your wonderful review! We are very pleased that you are satisfied with our service and our food. Your opinion means a lot to us and motivates us to continue doing our best to make our customers happy. If you have any wishes or suggestions, please let us know – we would like to make your next visit just as special. We look forward to welcoming you back soon! Kind regards, Your team from M. Rhein Grill & PizzeriaMore

Dear Mr. Thomas, Thank you very much for your great review and kind words! We are very pleased …Dear Mr. Thomas, Thank you very much for your great review and kind words! We are very pleased that you enjoyed our kebab with chicken and that you were satisfied with the quality and size. We look forward to welcoming you back soon. Your praise motivates our team every day! Best regards, Your team from M. Rhein Grill & PizzeriaMore