Luval Normandie - Gros Horloge

Hello Laurence Pain, First of all, we thank you for your loyalty and we apologize for these malfunctions beyond our control. We took the time to respond to you because we wanted to …Hello Laurence Pain, First of all, we thank you for your loyalty and we apologize for these malfunctions beyond our control. We took the time to respond to you because we wanted to understand what could have happened. Due to a staffing problem, we called in a replacement that day who was not trained in the loyalty program. On the other hand, she understands that you want to take your purchases away and not consume them on site. This is the reason why she did not set a plateau. And since problems never come alone, what's more, we were out of mixers. All this is, of course, not pleasant to live with as a customer and we regret it, but it is an epiphenomenon for which we have taken measures so that it does not happen again. We hope to see you again in spite of everything very soon, we will welcome you with pleasure. The LUVAL Normandy teamMore