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Response from the owner
5 jours plus tôt
Hi Nono, thank you for sharing your feedback. We're truly sorry to hear that your recent visit didn't meet your expectations. It’s disappointing to read about your experience with both the service and the …Hi Nono, thank you for sharing your feedback. We're truly sorry to hear that your recent visit didn't meet your expectations. It’s disappointing to read about your experience with both the service and the meal, especially when you've been a loyal customer over the years. We strive to create warm and welcoming moments, and it’s clear we missed the mark this time. Please can you send us your contact number via WhatsApp to 0624334623, so I can escalate the matter. We hope you’ll give us another chance to provide the delightful Lupa experience you remember. RegardsMore