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Response from the owner
un mois plus tôt
Hello Elisa Thank you very much for taking the time to share your experience with us. We are …Hello Elisa Thank you very much for taking the time to share your experience with us. We are sorry to hear that you were dissatisfied with the papaya salads you ordered. Your satisfaction is very important to us. It is our goal that every guest leaves our restaurant with a positive feeling. Regarding the points you mentioned: Our papaya salad is available in two sizes – a small portion for 12.50 CHF and a large portion for 18.00 CHF. The price difference is explained by the amount of ingredients, which are actually doubled for the large portion. We believe this price difference is fair as it reflects the additional effort and cost of the fresh ingredients we use to ensure the quality of our dishes. We're sorry that the salads gave you the impression that they consisted more of sauce than other ingredients. We take this feedback very seriously and will review our preparation and presentation internally to ensure such instances do not occur again. Our aim is that every portion meets our quality standards - both in terms of quantity and taste. We would be happy if you would give us another chance to convince you of the quality of our dishes. As an apology, we would like to offer you another dish of your choice at half price. Thank you again for your feedback. It helps us to continually improve our service. Kind regards Your Lucky Thai Food TeamMore
