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Response from the owner
5 mois plus tôt
Dear Madame Diguet, We thank you for taking the time to leave us a comment on Booking and on our Google page. We regret to learn that our service did not meet your expectations. We …Dear Madame Diguet, We thank you for taking the time to leave us a comment on Booking and on our Google page. We regret to learn that our service did not meet your expectations. We will review the cleanliness of the roller shutters with our cleaning team. Not seeing our PRM rooms as less good than other rooms in the same category, i.e. club rooms, we do not contact our customers to effectively warn them that the double comforts and privileges (more expensive) are on the floor as explained during our conversation on site, do not hesitate to book this type during your next stay at the Thalassa Hotel&Spa. We will pass on your warm comment regarding the restaurant to our team. Wishing you a pleasant day. Yours sincerely, -The Moreau family-More
