Le Grain de Sel

Dear Mr Aubert, We are sincerely sorry that your experience with us did not live up to your expectations, and that your choice was disappointing, especially on this anniversary …Dear Mr Aubert, We are sincerely sorry that your experience with us did not live up to your expectations, and that your choice was disappointing, especially on this anniversary occasion. We understand that the dish did not satisfy you, and that your tasting proved doubtful, however our products are not spoiled and the expiry dates are far from having passed. We strive to offer our customers fresh, seasonal products, with unique menus prepared every day with care and attention. However, we agreed to cook you a new piece of meat to prove our good faith and the meal went well until dessert since you decided to tip our servers despite the situation you described. This may seem contradictory. So we understand that better responsiveness on our part or a commercial gesture could have changed your perception of the evening, but do not hesitate the next time to share your comments directly with the teams on site in the room, who will have the pleasure to rectify the situation if you wish to change your mind and come back to us to give us a second chance to convince you of our cuisine...More