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Response from the owner
un mois plus tôt
Greetings Selina Gjini Thank you for visiting the Lago Lounge and for taking the time to write down …Greetings Selina Gjini Thank you for visiting the Lago Lounge and for taking the time to write down your impressions. Although of course we wish it had turned out better. Our goal is to ensure that all guests have a pleasant stay through excellent service and the highest possible standards. The situation described does not meet our standards as hosts, and we would like to apologize to you for that. We can definitely do better and would be very happy if you would give our team a second chance to prove themselves. Best regards Sonia Kümin, Head of MarketingMore