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Response from the owner
6 mois plus tôt
Dear Cindy C.B., Thank you very much for taking the time to share your experience with us. We are …Dear Cindy C.B., Thank you very much for taking the time to share your experience with us. We are sorry to hear that you were disappointed with your stay. At Orange Hôtel La Louvière, our main priority is to ensure the comfort and satisfaction of our guests, which is why we take your comment seriously. We strive to create a warm and welcoming atmosphere for all our customers and we sincerely apologize if this has not been the case for you. Our customers generally appreciate the tranquility of the place. I am also surprised to read your feelings about our team who always take care of all our customers. Our staff and the service provided are rated 9.4/10 and we are proud of our teams. I will be happy to discuss this further to find out your date of stay and understand what happened that evening. Were we complete? Can you contact me on [email protected], thank you in advance for your feedback. We hope to have the opportunity to welcome you again in the future and ensure that all of your needs are met. Mikse Virginie Front Office Manager More